• Al Nahyan, Abu Dhabi
  • Mon - Fri 09:00 - 17:00

Privacy Policy

Privacy Policy


This Privacy Policy (“Policy”) forms part of the Terms and Conditions (“Terms”) relating to the use of the personal information we receive from you through our Services, including the website by way of a computer system, mobile device or through an application (“App”) provided by HPHHCS (“Services”).

Health Premium Home Health Care Services – Sole Proprietorship LLC (“Company”, ”HPHHCS” “we” “us” or “our”) is committed to safeguarding your privacy and understand that information about you and your health is personal. We are also required by law to maintain the privacy of our patients’ information. This Website is designed to provide information about our organization, facilities, services and employment opportunities.

For the purposes of applicable data protection law, Health Premium Home Health Care Services – Sole Proprietorship LLC is the “data controller” of your personal information.


By using any of our services, including website or any telemedicine services, you agree and consent to our collection and use of your information in accordance with this Privacy Policy, including the disclosures described herein and the potential transfer of your personal information to another territory, subject to all applicable data protect laws in the United Arab Emirates.

Your use of this website or any digital services indicate your agreement and acceptance of our Privacy Policy and to the following terms and conditions, subject to all applicable data protection laws in the United Arab Emirates.


Visitors of our website are not permitted to copy, distribute, republish, upload, post, nor transmit in any way, any of our website’s material without the prior written consent of Health Premium Home Health Care Services.

Users of hphhcs.ae have full discretion to provide their identification information when there is a response or feedback emails are sent to hphhcs.ae or while registering for our services via the website. We assume that information provided by the users of our website is in a good faith and is credible and accurate.


By using this website, you hereby grant us a perpetual, royalty-free, non-exclusive license in any copyrightable material that you transmit or post to our website. You are not permitted to establish a link to this website without our express written consent. Except as otherwise stated below, we do not use, sell, trade, or rent your personally identifiable information collected on the site to others. The information collected by our site is used for the purpose of providing health services including processing bookings and updating of your appointments, to provide health services, to keep you informed about your appointment status, to notify you of products or any special offers that may be of your interest, and for statistical purposes of improving and developing our site. The information we collect may be made available to doctors, nurses, and other staff members who coordinate or deliver your care. We may use your information for clinical research purposes as permitted by the relevant applicable laws for those purposes. We will disclose your Delivery information to third parties, who will process your Personal Database on our instructions for order tracking purposes, as appropriate. Additionally, we may be permitted or required by law to make certain other uses and disclosures of your information without your authorization.

We may collect, process and retain the following types of information provided by you from the website including:

a. information which is able to personally identify you and which may be provided by you at the time of voluntary registration for the services offered by us or gathered through your use of the website (including when you make enquiries through the website, this may include name, address, email address, date of birth, mobile number, National ID card/number, username etc.;)
b. financial information (for example, credit card details, bank details);
c. information related to your use of the website (for example, domain name, IP address and cookies, location data);
d. information relating to your purchase of or access to a product or service (such as records of purchase, delivery details, payment receipts etc.);
e. any feedback or comments provided by you online;
f. information relating to your medical insurance coverage, should you choose to provide it for direct billing purposes; and
g. any other information you independently choose to provide to us via the sites from time to time (for example, if you complete an enquiry form, register for a promotion or participate in a support chat service)


Cookies are small pieces of information sent by our website to the browser on the device you use to access our websites. hphhcs.ae may utilize cookies to improve and personalize your experience and to analyze website performance and traffic. No other user information is gathered. Some webpages in the website may not function properly if the cookies are turned off, you can choose to turn off cookies in your browser and delete them from your hard drive. You can find more information about cookies at: allaboutcookies.org.


This Website may link to other, unaffiliated third party websites. Please note that HPHHCS is not, and cannot, control or be responsible for the content or privacy and confidentiality practices of any third party websites. You must always carefully review the privacy and confidentiality policy of any third party website that you may visit in order to understand how the operators of that website may collect, store and use your personal information.


We value your trust in providing us with your Personal Information, thus we use commercially acceptable means of protecting it. However, it is widely understood that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

We consider to be Personal Information concerning, including or relating to your health and which may include information about:

a. your individual health, including your medical history;
b. your physical attributes, such as weight, height, etc.;
c. any disabilities that you may have or have had;
d. any healthcare services that are being provided, or have been provided, to you;
e. provided by you in connection with the donation, by you of any body part or any bodily substance, or derived from the testing or examination of any body part, or any bodily substance of you; and
f. you which is collected before, or in the course of, and incidental to, the provision of any healthcare services; and
g. any other information or document you elected to provide.


We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

Your personal information will be stored until you exercise the right to withdraw consent, and once such right is exercised, your personal information will be kept only during the applicable statute of limitations period for any disputes or liabilities that may arise as a consequence of the processing of that information (which is up to 15 years in the UAE). Once potential actions are time-barred we will proceed to delete the personal data. In any other circumstances, we will only retain your personal information for a shorter or longer period as required by any applicable law.


We may from time to time make updates to this Policy. Please check back regularly to keep informed of updates to this Policy. These changes are effective immediately, after they are posted on this page.


If you have any questions about this Policy, or our processing of your personal data, please contact us on info@hphhcs.ae